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F.A.Q.

Frequently Asked Questions

What do you find at MyLocker Mallorca?

MyLocker Mallorca is the trusted place in Playa de Palma to leave your suitcases and other belongings in smart lockers. Forget about carrying anything, and feel free to enjoy your holidays.
This system offers a service open 24 hours a day, every day of the year.

How does MyLocker Mallorca work?

First, access our website www.mylockermallorca.com, and once inside, choose the duration you want to enjoy. Then select the size of the locker you need. Finally, don’t forget to include your email. You can proceed with the payment and receive a QR code and a numeric code. These codes will be valid for opening the previously selected locker, and the numeric code will allow you to access the establishment through the keypad located at the entrance door.

Once inside the premises, you will see two options:

a. I want to make a reservation: in case you want to make an additional reservation.
b. I already have a reservation: show your QR code, and the details of your reservation will appear. From this moment, you have the option to open the locker and start the reservation period.

How do I enter and exit the MyLocker Mallorca Location?

You can enter and exit the premises using the numeric code that was sent to your mobile phone when you made the reservation.

What if I need to re-enter once I have already exited?

You are allowed to re-enter the MyLocker Mallorca location within the reservation period.

What if the reservation period expires, and I need to re-enter without permanently removing my belongings?

If you exceed the reservation time, you can re-enter using the same previous reservation code.

IMPORTANT: Once you have retrieved your belongings, you won’t be able to re-enter.

What lockers does MyLocker Mallorca offer?

MyLocker Mallorca offers the following sizes: M, L, XL. You can find the storage capacity measurements in the reservation section.

How long can I leave my luggage in a locker?

You can leave your luggage for as long as you want. The options are as follows: pay for a full day, and if you decide to extend it, don’t worry, you will be charged for the number of days your stored belongings last.

What if I realize I need a larger or smaller locker once inside the establishment?

In that case, once you enter the reservation code, you will have the option to cancel the unwanted locker if you have reserved more than one, or choose an additional one. Once inside the premises, you will see two options:

a. I want to make a reservation: in case you want to make an additional reservation.

b. I already have a reservation: show your QR code, and the details of your reservation will appear. From this moment, you have the option to open the locker and start the reservation period or cancel it.

Can I cancel or modify my reservation before arriving at the establishment?

Yes, as long as the modification or cancellation is made at least 24 hours in advance of the start date of the reserved service.

IMPORTANT: Reservations with applied discounts are non-cancelable and non-refundable.

How much does it cost to leave my luggage and/or belongings at MyLocker Mallorca?

The prices are in euros and can be viewed in the reservation section. You will pay for the selected locker, not for the quantity, and you can fit as many suitcases and/or belongings as possible in a single locker. There may be certain days with special offers or promotions.

Do I have to make a reservation for a free locker in advance?

Yes, by doing so you will also ensure that there are lockers available and be able to keep your belongings safe.

How can I make a reservation?

Only online, through our website,
www.mylockermallorca.com

What security measures does MyLocker Mallorca have?

MyLocker Mallorca has strong security measures such as sturdy locks, reinforced doors, and 24-hour surveillance systems to prevent theft and ensure the safety of stored items. Additionally, there is insurance coverage up to a certain amount to cover any loss if it occurs. Your belongings will be safe!

Can I leave valuable items at MyLocker Mallorca?

Yes, you can leave valuable items, but it is recommended to take additional security measures, such as ensuring that the locker is tightly closed and not sharing the combination with anyone else, as MyLocker Mallorca is not responsible for theft and/or loss. We also have a 24-hour surveillance system.

How can I contact MyLocker Mallorca if I have any issues?

You can contact us through email:

This email address is being protected from spambots. You need JavaScript enabled to view it.

or phone: +34 971 743 681

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